Paid on the web but Pro isn't showing?

First, the quick check

The app re-checks your Pro every time you open it, so the fastest fix is often the simplest:

• Give it a minute after paying, then fully close and reopen the app.
• Make sure you're signed in (Account tab). Pro from a web purchase only shows for a signed-in account.

Still not there? It's almost certainly the email, covered next.

Sign in with the email you bought under

Your web Pro attaches to the email tied to the purchase. If you sign into the app with a different email, the app won't see it. This is common if you used Sign in with Apple and chose Hide My Email, which signs you in under a private @privaterelay.appleid.com address instead of your real one.

On the Account tab, check which email you're signed in as. If it isn't the one you paid with, that's the mismatch.

Move your Pro to the email you use

You don't have to sign out or buy again. Move the Pro to the email you actually use in the app:

1. 1

   Open the mover

   Go to getgamedaydj.com/pro/move.

2. 2

   Enter both emails

   The email you paid with, and the email you use in the app.

3. 3

   Confirm from both

   For your security, we email a confirm link to each address. Tap both. Your Pro moves as soon as both are confirmed.

4. 4

   Reopen the app

   Open GameDay DJ signed in with the email you use, and Pro is unlocked.

If your teams look missing too

Same root cause, same fix. If your teams are also missing on a device, you're signed in under a different identity there. See Where are my teams? to line your sign-ins up.

Still not showing?

Email support@getgamedaydj.com from the address you paid with (or include it), and we'll sort it out fast.